Frequently Asked Questions
How far in advance should I book?
We recommend you book as early as possible to guarantee your reservation!
What Vaccinations Do You Require?
*Rabies
*Distemper/Parvo
*Bordetella (Kennel Cough)
Will My Pet Share Spaces with Other Dogs?
Your dog will be kept in their own private indoor kennel with access to an outdoor run.
What Kind of Food Will Be Provided for My Dog?
We ask that all food and treats be brought with your dog(s). Furthermore, we ask that you please refrain from bringing in any new food/treats that your dog has not had before as to help prevent stomach troubles! We want your dog to be as happy and comfortable as possible while in our care!
Can You Accommodate Dogs with Special Needs?
We are happy to accommodate medication needs. We will evaluate each dog and their needs to ensure Chattaroy Dog Boarding is a good fit for your dog(s).
Can I Take a Tour?
All tours are by appointment only.
Do You Have an Emergency Vet Available?
In the event of an emergency we will contact your vet first, followed by the Pet Emergency Clinic.
How Often Are the Kennels Cleaned?
Kennels are cleaned on a daily basis. In addition, a deep clean is performed between every dog’s stay. Kennels will be cleaned as often as necessary throughout the day to ensure a clean, sanitary and safe environment for your dog(s).
Does the Facility Have Climate Control?
Our facility is fully insulated and equipped with a heating and air conditioning unit to maintain a comfortable environment in all weather.
Is There Webcam Access to My Dog’s Kennel?
We do not offer Webcam access for customer viewing, however, the facility is equipped with indoor/outdoor security cameras used to keep an eye on your dog at all times.
Will you send pictures/videos of my dog each day?
We send pictures/videos throughout your stay!
Are Dogs of All Sizes Allowed to Run and Play Together?
Owners will be given the option for their dogs to engage in group play. It is up to CDB to determine if dogs ultimately are suitable for group play. It is important to note that not all dogs will get along with every dog they encounter so although they may be friendly with some, this may not always be the case. Although any breed can show aggression, we exhibit a bit more caution when it comes to breeds that are known to be a bit more aggressive than your average breed. This is not to discriminate against any breed but rather to ensure the safety of all dogs in our care. This does not mean these breeds will not group play, however, it may be that their are more often times where the group of dogs on the premises may not be a good fit for group play. Rest assured that if your dog is not part of group play, they are still coming out to play and are thus getting 1:1 time with us instead! :)
How Present Is the Staff During Play Time?
Dogs are supervised at all times.
What Are the Hours of Pickup and Drop Offs?
Drop-offs and pick-ups are by appointment only. Available time slots will be shown when booking.
What payment methods do you accept?
We accept cash, check and card (Visa, Mastercard, Discover and American Express). Card transactions have a processing fee of 2.9% + 50c per card transactions online/2.7% + 25¢ per card transaction at facility. All returned checks will incur a $35 fee that will be charged to your card on file.